We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
DO YOU SHIP WORLDWIDE?
Yes. We provide postage shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-25 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-35 Business days|
|Central & South America||15-35 Business days|
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returning Damaged/Defective Items:
In cases of damage or defect, we can quickly arrange replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return for inspection. We’ll then contact you with our next course of action.
I need to change my shipping address:
Please provide an alternative address and we will update it for you right away. If the product is already marked “Shipped” then we cannot update the address. If it’s still in the “Processed” phase we’ll do everything we can to make sure it gets changed.
The special characters in my address are not showing up correctly in my email confirmation.
Your email client may not be displaying the characters correctly. If you provided us with the correct address we have it and it will show up correctly on the shipping label.
How much is shipping?
International shipping is handled by DHL and is charged by weight see individual products for specific fees.
Who are your international shipping carriers?
Express shipping is handled by DHL, the Standard shipping varies depending on your country.
I'm missing items from my order:
If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we'll make sure you get what you ordered.
I think my package has been lost:
Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 30-45 working days of the shipping date please let us know and we will take further action with the order.
I received the incorrect items:
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
Who covers the return shipping cost?
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
You will be notified when your return is received at our facilities with an indication as to what will follow.
When will my refund show up?
All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.
What items can't be returned?
Most of our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that do not match the design criteria given to us by you the customer, if there is evidence that we have not provided a product of the standard you expect then returns are negotiable. However, we cannot accept return of non-defective products on the basis of their design, or any other deviation in customer preference since making the order. No items can be returned for refund 14 days after receipt. And we cannot accept the return of used items.